General FAQ's


Are you a New Zealand website or do you ship from overseas?

We are an NZ owned company and we ship from Auckland, New Zealand daily. However, we source our world class products from all across the globe, including New Zealand!


What courier company do you use?

We have teamed up with NZ couriers to get your parcel to you as quickly and as cost effectively as possible.  If there is ever an issue with delivery don’t hesitate to give us a call to sort for you.


How long have you been operating?

We have been in business for over 15 years, but our business has changed name over the years.


Do you have a shop at your office/warehouse in Auckland?

No sorry We specialise in online shopping, but you will see some of our products in leading Supermarkets, Pharmacies and Dental Clinics around New Zealand.


Who chooses your products?

We have a knowledgeable team of dental advisors that help us select and test our products. We also get our Smile Store team to give them a go!  We are constantly sourcing new and exciting products for our Smile Store customers.


I think I might like to buy some products as corporate gifts.  Who do I contact?

We love to help businesses with gift ideas for staff and clients so please reach out to us via


I am not happy with the product from Smile Store. What do I do?

Surely not!!!  Seriously though if you have any issues with the quality of our products or need a hand with how to get the greatest benefit from them, please message us and we would love to help. 


How do I find out about specials?

Sign up to our newsletter and visit our website regularly. You don’t want to miss out on specials!


Does Smile Store ship internationally?

Smile Store currently ships within New Zealand only. Hopefully we will be able to soon ship to our international friends.


How long will it take to ship/receive my Smile Store order?

Standard delivery is 2-5 working days from the date of shipping and is free for orders over $50 (incl. GST). For rural delivery, please allow an additional 1 to 2 days.


How do I update my shipping address with Smile Store?

You can add your shipping address by logging into your Smile Store account on the Smile Store website.


Does Smile Store deliver to PO Box addresses?

We do not deliver to P.O. Box addresses.


Does Smile Store deliver to rural addresses?

Yes we send parcels to rural areas within NZ at an extra cost of $5.80.


How do I check my order status?

An email will be sent with a shipping confirmation and tracking information. Still have a question? Email us at