Terms & Conditions

Aluro Healthcare NZ Limited trading as Smile Store and its affiliates provide their services to you subject to the following conditions. If you visit or shop at Smile Store, you accept these conditions. Please read them carefully. In addition, when you use any current or future Smile Store service or visit or purchase from any business affiliated with Smile Store, whether or not included in the Smile Store Web site, you also will be subject to the guidelines and conditions applicable to such service or business.

Online Security

Smile Store is proud to be associated with Windcave, New Zealand's largest and most preferred payment gateway provider. Windcave offers a secure, reliable, all-in-one payment solution.

Windcave prides itself on being a level 1, PCI compliant service provider, all Windcave solutions are built with the security of customers in mind.

Windcave have a dedicated and purpose built development and data centre, specially designed for payment processing. Windcave have invested and continue to re-invest in state of the art, bank grade security and infrastructure, and are fully certified as Visa AIS and MasterCard SDP (PCI DSS) compliant at processor level; using an approved QSA for quarterly scans on systems and full onsite audits, annualy. All customer sensitive information is encrypted with the 3DES protocol, using financial Hardware Security Modules.


Pricing is shown in New Zealand Dollars. New Zealand pricing includes GST (Goods and Services Tax) at 15% which is included within the price shown.

Credit Card

We accept Visa and Mastercard. Credit Card Payments are processed through Windcave. Please note, your card information is not disclosed to any other party. Goods will only be dispatched once full payment has been received.

Internet Bank Payment with 'Account2Account'

'Account2Account' (A2A) is an online payment option you can use to safely pay for your Smile Store products directly from your bank account.

Internet banking is a great payment option for those without a credit card. When you pay with A2A the transaction is completed within the security of your bank's online banking service. At no time will your personal banking details be disclosed to Smile Store or A2A.

Delivery/Freight Costs

Freight is calculated automatically and applied to your order before payment is required. Please visit our Shipping Information page for more information.

Electronic Communications

When you visit Smile Store or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Smile Store or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Smile Store and protected by international copyright laws. All software used on this site is the property of Smile Store or its software suppliers and protected by international copyright laws.

License & Site Access

Smile Store grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Smile Store. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Smile Store.

You may not frame or utilise framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Smile Store and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing Smile Store’s name or trademarks without the express written consent of Smile Store. Any unauthorised use terminates the permission or license granted by Smile Store. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Smile Store so long as the link does not portray Smile Store, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Smile Store logo or other proprietary graphic or trademark as part of the link without express written permission.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Smile Store does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use Smile Store only with involvement of a parent or guardian. Smile Store and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Reviews, Comments, Communications & Other Content

Visitors may post reviews, comments, and other content; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation. You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of content. Smile Store reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant Smile Store and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

You grant Smile Store and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Smile Store or its affiliates for all claims resulting from content you supply. Smile Store has the right but not the obligation to monitor and edit or remove any activity or content. Smile Store takes no responsibility and assumes no liability for any content posted by you or any third party.

Copyright Complaints

Smile Store and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, email us with your complaint.

Risk of Loss

All items purchased from Smile Store are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Product Descriptions

Smile Store and its affiliates attempt to be as accurate as possible. However, Smile Store does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Smile Store itself is not as described, your sole remedy is to return it in unused condition.

Other Businesses

Parties other than Smile Store and its subsidiaries sell product lines on this site. In addition, we provide may links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their websites. Smile Store does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.

Disclaimer of Warranties and Limitation of Liability

This site is provided by SmileStore on an "as is" and "as available" basis. SmileStore makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk. To the full extent permissible by applicable law, SmileStore disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Smile Store does not warrant that this site, its servers, or email sent from Smile Store are free of viruses or other harmful components. Smile Store will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you may have additional rights.

Applicable Law

By visiting SmileStore, you agree that the laws of New Zealand, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Smile Store or its affiliates.


Any dispute relating in any way to your visit to SmileStore or to products you purchase through SmileStore shall be submitted to confidential arbitration in North Shore City, New Zealand, except that, to the extent you have in any manner violated or threatened to violate Smile Store’s intellectual property rights, Smile Store may seek injunctive or other appropriate relief in any court in New Zealand, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of an independent arbitrator. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

Site Policies, Modification, and Severability

Please review our other policies, posted on this site. These policies also govern your visit to SmileStore. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.