Shipping & Reviews

Sales Tax

We are required to automatically charge and withhold the applicable 15% GST for orders to be delivered to addresses within New Zealand. Prices in the shop are GST inclusive. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country.

Delivery Information

Smile Store orders are charged NZD $8.95 delivery anywhere in New Zealand. For orders over NZD $50 (incl. GST) delivery is free.  We can dispatch the same day when ordered before 2pm, Monday through to Friday. We take the utmost care to ensure your order will reach you quickly and safely. We will make every effort to deliver your order as soon as possible, however please allow 2 - 5 working days for your order to arrive. We will notify you should any items be placed on back order. We can also accommodate any special delivery instructions. Tell us exactly what you need in the notes section when you are checking out.

Rural Delivery Information

An additional shipping fee of $5.80 applies to delivery to rural addresses. Please allow for an extra 1 to 2 days for delivery to rural areas. 

Permission to Return and to Receive Credit

We will accept return of merchandise ONLY IF IN SALEABLE CONDITION and notification is within 7 days of receipt .We will Issue credit to your account or credit card in NZ dollars. For unwanted merchandise the cost of return shipping shall be the responsibility of the customer.

Damaged or Incorrect Merchandise

We will, upon your request, replace any merchandise that is received in damaged condition or as a result of a picking error. No material will be accepted or replacements issued without prior approval to return such merchandise. Filing of claims will be our responsibility.